Cancellation & Refund Policy
Eloquent Learning Health Academy (“Eloquent”, “we”, “our”, or “us”) is committed to delivering high-quality professional education and training programmes. This Cancellation, Refund & Transfer Policy sets out the terms under which cancellations, transfers, and refunds may be considered.
By enrolling in any course or service offered by Eloquent Learning Health, you acknowledge and agree to the terms outlined below.
1. Enrollment Confirmation
Upon enrollment in any Eloquent course or service, a confirmation email will be sent to the participant. This communication will include relevant course details such as dates, times, venue (if applicable), access information (for online learning), and other important instructions.
2. General Principles
2.1 Written Notice Requirement
All cancellations, refund requests, transfer requests, or substitutions must be submitted in writing to the Eloquent administration team at:
Email: admin@eloquent-learning.co.za
2.2 Effective Date of Cancellation
The effective date of cancellation is the date on which written notice is received by Eloquent.
2.3 Refund Method
Approved refunds will be processed via Electronic Funds Transfer (EFT) only, unless otherwise agreed in writing.
2.4 Administrative & Processing Fees
Administrative costs, payment gateway fees, and other non-recoverable charges already incurred by Eloquent may be deducted from any refund where applicable.
2.5 Refund Timeframe
Approved refunds will generally be processed within 7–14 business days. Banking and payment processing times are outside Eloquent’s control.
3. Online Courses (Self-Paced / Digital Learning / Online Services)
Due to the nature of digital content and immediate access to learning materials:
3.1 No Refunds After Access Granted
Once access to online course materials, digital content, or online services has been granted, cancellations and refunds are not permitted.
This applies regardless of whether the learner has:
Accessed the content,
Partially completed the course, or
Completed the course.
Online content is classified as a consumed digital service once access has been issued.
3.2 Exceptional Circumstances
At Eloquent’s sole discretion, a refund or partial credit may be considered in exceptional cases (e.g., proven technical inability to access the platform that cannot be resolved). Supporting documentation may be required.
3.3 Revocation of Access
In the event of cancellation (where applicable), access to online materials and resources will be revoked.
4. In-Person Courses, Workshops, Practical Sessions & Examinations
Eloquent incurs significant upfront costs for venues, facilitators, equipment, catering, accreditation requirements, and printed learning materials. The following conditions apply:
4.1 Cancellations 14 Calendar Days or More Before Course Start
Cancellations received 14 (fourteen) calendar days or more before the scheduled course start date:
A full refund will be issued
Less any non-recoverable administrative or payment processing fees
4.2 Cancellations Within 14 Calendar Days of Course Start
Cancellations received less than 14 calendar days prior to the course start date:
May incur a cancellation fee of up to 50% of the course fee
The remaining balance may be refunded
This reflects committed venue, facilitator, accreditation, preparation, and administrative costs.
4.3 Cancellations Within 7 Calendar Days of Course Start
Cancellations made within 7 calendar days of the course start date:
No refund will be issued
100% of the course fee is forfeited
4.4 Non-Attendance / No-Shows
Failure to attend a scheduled in-person course or session without prior written cancellation will result in:
Forfeiture of 100% of fees paid
No refunds or credits issued
5. Transfers and Substitutions
Where feasible, Eloquent may allow:
Transfer to a future course date; or
Nomination of a substitute participant
Requests must:
Be submitted in writing
Be made prior to course commencement
Comply with accreditation or regulatory requirements
Transfers are subject to availability and administrative approval.
A reasonable administrative fee may apply.
6. Course Postponement or Cancellation by Eloquent
Eloquent reserves the right to postpone, reschedule, or cancel a course due to unforeseen circumstances, including but not limited to:
Insufficient enrolments
Facilitator unavailability
Force majeure events
Logistical constraints
In such cases, participants will be offered:
A full refund; or
Transfer to an alternative course date
Eloquent shall not be liable for any indirect or consequential costs incurred by participants (including travel, accommodation, or loss of income).
7. Exceptions & Compassionate Consideration
Eloquent may consider exceptions to this policy in exceptional circumstances such as:
Medical emergencies
Serious personal hardship
Appropriate supporting documentation may be required.
All such decisions remain at Eloquent’s sole discretion.
8. Fair Use & Policy Application
Eloquent aims to apply this policy fairly, consistently, and transparently while ensuring the sustainability and quality of its training programmes.
We strongly encourage early communication should circumstances change, as this may allow for more flexible outcomes.
9. Policy Updates
Eloquent reserves the right to amend or update this Cancellation, Refund & Transfer Policy from time to time to reflect operational, legal, or regulatory changes.
The most current version will be published on our official website. Continued enrollment constitutes acceptance of the updated policy.