Legals

Anyone who transacts through this site does so at their own risk.

This website is for information purposes only. No representations or warranties are given by Eloquent Learning Health regarding the accuracy of the information this website contains, any material this website provides for or any part of this website. Any reliance by the user on any information this website contains, any material this website provides for or any part of this website, is at the user’s own risk and Eloquent Learning Healthy shall not be liable in any way whatsoever in respect of the user or any other person, directly or indirectly, arising from the utilisation of the information this website contains, any material this website provides for or any part of this website.

The user hereby agrees that in the event of any dispute arising from the utilisation of this website in any manner, form or substance whatsoever, the relevant South African law will apply and the appropriate courts of South Africa will have jurisdiction.

1. Acceptance and Usage

These conditions become effective when you access the site for the first time and constitute a binding agreement between Eloquent Learning Health (“Eloquent Learning Health”, “we”, “us”, or “our”) and yourself (“you” or “User”), which will always prevail.

The current version of these conditions will govern our respective rights and obligations each time you access this site.

Eloquent Learning Health offers services such as educational training courses (classroom and online), workshops, seminars, conferences, consultations, knowledge share sessions, certification programmes and related services.

Your use of this website and Services is subject to the terms and conditions set out herein, including documents referred to in certain clauses.

By using this website or subscribing to any Services, you acknowledge that you have read these Terms of Use and agree to be bound by them.

When you subscribe to Services, you will be issued login credentials. Use of these credentials constitutes acceptance of these Terms and forms a binding agreement between you and Eloquent Learning Health.

Eloquent Learning Health’s online products and services (“Online Services”) are subject to procedures and approvals, which Eloquent Learning Health may reject at its sole discretion.

2. Interpretation of this Agreement

  • “Agreement” means these Terms of Use, together with the Privacy Policy and any additional terms imposed from time to time.

  • “Effective Date” means the date on which your subscription is activated.

  • “Fees” means charges imposed for provision of Services.

  • “Services” means any service offered by Eloquent Learning Health, including online courses, classroom training, certification programmes, consultations, knowledge-sharing services, and related offerings.

  • “Eloquent IP” means all intellectual property owned or controlled by Eloquent Learning Health, including but not limited to course content, certification frameworks, assessments, trademarks, methodologies, systems and platform materials.

3. Nature of Information on the Site

All information on this site is provided for informational purposes only and does not constitute an offer. It is an invitation to engage with Eloquent Learning Health.

4. Electronic Communications

By communicating with Eloquent Learning Health electronically, you consent to receiving communications electronically and agree that such communications satisfy any legal requirement that they be in writing.

5. INTELLECTUAL PROPERTY RIGHTS AND CONTENT PROTECTION

5.1 Ownership of Intellectual Property

All rights, title and interest in and to the Services, Website and all related content remain the exclusive property of Eloquent Learning Health.

This includes, without limitation:

  • All online course materials

  • Recorded lectures (live or pre-recorded)

  • Classroom training materials

  • Manuals, workbooks, slides, videos and audio

  • Clinical protocols and proprietary wound care methodologies

  • Certification frameworks and standards

  • Assessment tools and question banks

  • Examination content and marking rubrics

  • Course structures and sequencing

  • Platform architecture and LMS systems

  • Branding, trademarks, logos and trade names

  • Translations, adaptations and derivative versions

No ownership rights are transferred to you.

5.2 Limited License to Users

Upon payment of applicable Fees, you are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access course content strictly for:

  • Personal educational purposes

  • Individual professional development

  • Non-commercial application within your own clinical practice

This license does NOT permit:

  • Training others using the materials

  • Institutional use

  • Uploading to shared drives or internal LMS systems

  • Commercial exploitation

  • Group viewing

  • Content redistribution

Access is strictly limited to the registered individual user.

5.3 Strict Prohibition on Copying and Distribution

You agree that you shall NOT:

  • Record any session (audio or video)

  • Screenshot or screen-capture materials for distribution

  • Share login credentials

  • Upload content to file-sharing platforms or social media

  • Redistribute or resell materials

  • Create derivative works

  • Translate or adapt content for publication

  • Extract, scrape or reverse engineer assessment banks

  • Use AI tools to reproduce or replicate proprietary course content

  • Use Eloquent materials to create competing training programmes

Any unauthorised use constitutes a material breach of this Agreement.

5.4 Certification and Trademark Protection

All certifications, course titles, designations and branding remain protected intellectual property.

You may:

  • Reference certifications truthfully

  • Use credentials only while valid and in good standing

You may NOT:

  • Alter certificates

  • Misrepresent certification status

  • Continue using expired or revoked credentials

  • Issue certificates on behalf of Eloquent Learning Health

Eloquent Learning Health may revoke certification for ethical breaches, IP violations or misuse.

5.5 Institutional Use Restrictions

Individual enrolment does not grant institutional rights.

Hospitals, clinics, universities, NGOs or other organisations may not:

  • Use content for staff training

  • Upload materials internally

  • Deliver Eloquent content to groups

Institutional use requires a separate written agreement.

5.6 Monitoring and Enforcement

Eloquent Learning Health reserves the right to:

  • Monitor account access

  • Track IP addresses

  • Implement digital watermarking

  • Conduct forensic tracking

  • Audit suspicious activity

Access may be suspended pending investigation of suspected misuse.

5.7 Remedies and Liquidated Damages

Unauthorised use may cause irreparable harm.

Eloquent Learning Health shall be entitled to:

  • Immediate suspension or termination

  • Revocation of certification

  • Injunctive relief without proof of damages

  • Recovery of legal costs on an attorney-and-client scale

  • Liquidated damages equal to not less than five (5) times the applicable course fee per unauthorised user or instance of distribution

  • Additional claims for actual damages where applicable

These remedies are cumulative.

5.8 Survival

All intellectual property protections survive termination or expiry of access.

6. Online Course Enrolment and Access

Access to online courses is granted for a period generally limited to one (1) year from enrolment unless otherwise stated.

This access:

  • Applies to course content only

  • Does not guarantee instructor interaction

  • May be revoked for legal or policy reasons

Eloquent Learning Health reserves the right to disable access in the event of copyright complaints or policy violations.

7. Enrolment and Attendance of Classroom Courses

Participants must attend scheduled sessions and comply with cancellation policies.

Course materials remain Eloquent IP and are provided solely for personal educational use.

Unauthorised reproduction or distribution is strictly prohibited.

Eloquent Learning Health may take legal action for violations.

8. Limited License to General Website Users

The Website and its content may not be reproduced, duplicated, copied, resold or exploited for commercial purposes without prior written consent.

The User may not frame the Website or use framing technologies without consent.

Unauthorised use terminates this Agreement.

9. Use of Search Technology

The use of web crawlers or automated extraction tools is prohibited where such use infringes intellectual property or degrades site performance.

10. Information Feeds

Third-party information is provided “as is.” Eloquent Learning Health makes no warranties regarding accuracy and accepts no liability for reliance on such information.

11. Linked Third-Party Sites

Links to third-party websites do not constitute endorsement. Eloquent Learning Health is not responsible for third-party content.

12. Software and Technical Requirements

Users are responsible for maintaining compatible hardware and software.

No warranty is given that the Website is free from viruses or harmful components.

13. Refusal of Service

Eloquent Learning Health reserves the right to:

  • Refuse service

  • Terminate accounts

  • Remove content

  • Cancel enrolments

At its sole discretion.

14. Minors

Services are not offered to persons under 18 years of age.

15. Governing Law

This Agreement is governed by the laws of the Republic of South Africa, without reference to conflict of law provisions.

This privacy notice is part of your agreement with Eloquent Learning Health.

During our interactions, you share personal information with Eloquent Learning Health.

This notice tells you what to expect when we collect and use your information. It is part of our agreement with you, and we may need to update it occasionally, but we will inform you when we do. You should read this notice along with the terms and conditions that apply to the products and services you use.

If you have any questions, please contact us at admin@eloquent-learning.co.za

1. Information we collect

We collect your information when you interact with us through our website:

1.1 When you buy our products or services

We need your information to provide our products or services to you. Sometimes we are required by law to collect your information; for instance, tax legislation forces us to collect personal information.

We collect your:

  • name
  • mobile number
  • address
  • VAT number

We use this information to :

  • process your payment card details in order to complete a purchase;
  • deliver any products or services you requested;
  • send you your statement or any other legal documents that relate to your transaction; and
  • fulfil our legal obligation to use or disclose your information.

1.2 When you create an online profile

We collect your information when you create an online profile. Some of the fields are mandatory. If you don’t complete all the required fields, you will not be able to create a profile. We will prompt you if this is the case.

We use this information to :

  • create your profile;
  • process your orders;
  • issue CPD certificates
  • track your course purchasing history; and
  • send marketing information if you asked us to.

1.3 When you contact us, we collect information from your message

When you contact us by social media, email, telephone, or online chat with a query, complaint, or request, we collect the information included in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.

You have to be older than 18 to use our services or products, and we will not knowingly collect the personal information of children without the consent of a parent or guardian.

2. How we use your information

We may use your personal information to:

  • Respond to your queries or requests.
  • Process your application or registration.
  • Send you newsletters, updates, and other relevant information.
  • Analyze and improve our website and services.
  • Comply with legal and regulatory requirements.

We may also use your personal information for other purposes that are not listed above, but we will always seek your consent before doing so.

3. Disclose of your personal  information

We may disclose your personal information to third parties in the following circumstances:

  • When required by law or regulatory authorities?
  • When we need to share your information with service providers to carry out our services, such as IT support or marketing services.
  • When we need to share your information with partner institutions or organizations for joint programs or initiatives.
  • When we need to share your information with academic partners for research purposes, provided that the information is anonymized and cannot be used to identify you.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Protection of your personal information

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, loss, or theft. We also restrict access to your personal information to authorized personnel who need to know the information for the purposes listed above.

We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.

You also have a role to play in keeping your information secure. For example, you should never share account login credentials with third parties, because while our servers are protected, we cannot protect your personal information if access is gained to the information we keep using your login credentials.

You have the right to be informed about the personal information we have, and what we do with it.

You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.

You have the right to:

  • Access and obtain a copy of your personal information.
  • Correct any inaccuracies in your personal information.
  • Request that we delete your personal information.
  • Object to the processing of your personal information.
  • Withdraw your consent to the processing of your personal information.

If you wish to exercise any of these rights, please contact us at info@eloquent.co.za.

It can take several days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.

5. Use of Cookies

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below “How to control and delete cookies”. If you do not agree to such use, please refrain from using the website.

5.1 What are Cookies

A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It’s important to clarify that cookies do not collect any personal data stored on your hard drive or computer.

To find out more about cookies, visit www.allaboutcookies.org.

6. Payment options accepted

Payment may be made via Visa or MasterCard or by bank transfer into the Eloquent Learning Health bank account, the details of which will be provided on request

6.1 Card acquiring and security

Card transactions will be acquired for Eloquent Learning Health via the InstaPay WebPay service provided by Omnea (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Omnea (Pty) Ltd uses PCI/DSS compliant services and no Card details are stored on the website. Users may go to www.omnea.co.za to view their security policy.

7. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Eloquent Learning Health Academy (“Eloquent”, “we”, “our”, or “us”) is committed to delivering high-quality professional education and training programmes. This Cancellation, Refund & Transfer Policy sets out the terms under which cancellations, transfers, and refunds may be considered.

By enrolling in any course or service offered by Eloquent Learning Health, you acknowledge and agree to the terms outlined below.

1. Enrollment Confirmation

Upon enrollment in any Eloquent course or service, a confirmation email will be sent to the participant. This communication will include relevant course details such as dates, times, venue (if applicable), access information (for online learning), and other important instructions.

2. General Principles

2.1 Written Notice Requirement

All cancellations, refund requests, transfer requests, or substitutions must be submitted in writing to the Eloquent administration team at:

Email: admin@eloquent-learning.co.za

2.2 Effective Date of Cancellation

The effective date of cancellation is the date on which written notice is received by Eloquent.

2.3 Refund Method

Approved refunds will be processed via Electronic Funds Transfer (EFT) only, unless otherwise agreed in writing.

2.4 Administrative & Processing Fees

Administrative costs, payment gateway fees, and other non-recoverable charges already incurred by Eloquent may be deducted from any refund where applicable.

2.5 Refund Timeframe

Approved refunds will generally be processed within 7–14 business days. Banking and payment processing times are outside Eloquent’s control.

3. Online Courses (Self-Paced / Digital Learning / Online Services)

Due to the nature of digital content and immediate access to learning materials:

3.1 No Refunds After Access Granted

Once access to online course materials, digital content, or online services has been granted, cancellations and refunds are not permitted.

This applies regardless of whether the learner has:

  • Accessed the content,

  • Partially completed the course, or

  • Completed the course.

Online content is classified as a consumed digital service once access has been issued.

3.2 Exceptional Circumstances

At Eloquent’s sole discretion, a refund or partial credit may be considered in exceptional cases (e.g., proven technical inability to access the platform that cannot be resolved). Supporting documentation may be required.

3.3 Revocation of Access

In the event of cancellation (where applicable), access to online materials and resources will be revoked.

4. In-Person Courses, Workshops, Practical Sessions & Examinations

Eloquent incurs significant upfront costs for venues, facilitators, equipment, catering, accreditation requirements, and printed learning materials. The following conditions apply:

4.1 Cancellations 14 Calendar Days or More Before Course Start

Cancellations received 14 (fourteen) calendar days or more before the scheduled course start date:

  • A full refund will be issued

  • Less any non-recoverable administrative or payment processing fees

4.2 Cancellations Within 14 Calendar Days of Course Start

Cancellations received less than 14 calendar days prior to the course start date:

  • May incur a cancellation fee of up to 50% of the course fee

  • The remaining balance may be refunded

This reflects committed venue, facilitator, accreditation, preparation, and administrative costs.

4.3 Cancellations Within 7 Calendar Days of Course Start

Cancellations made within 7 calendar days of the course start date:

  • No refund will be issued

  • 100% of the course fee is forfeited

4.4 Non-Attendance / No-Shows

Failure to attend a scheduled in-person course or session without prior written cancellation will result in:

  • Forfeiture of 100% of fees paid

  • No refunds or credits issued

5. Transfers and Substitutions

Where feasible, Eloquent may allow:

  • Transfer to a future course date; or

  • Nomination of a substitute participant

Requests must:

  • Be submitted in writing

  • Be made prior to course commencement

  • Comply with accreditation or regulatory requirements

Transfers are subject to availability and administrative approval.
A reasonable administrative fee may apply.

6. Course Postponement or Cancellation by Eloquent

Eloquent reserves the right to postpone, reschedule, or cancel a course due to unforeseen circumstances, including but not limited to:

  • Insufficient enrolments

  • Facilitator unavailability

  • Force majeure events

  • Logistical constraints

In such cases, participants will be offered:

  • A full refund; or

  • Transfer to an alternative course date

Eloquent shall not be liable for any indirect or consequential costs incurred by participants (including travel, accommodation, or loss of income).

7. Exceptions & Compassionate Consideration

Eloquent may consider exceptions to this policy in exceptional circumstances such as:

  • Medical emergencies

  • Serious personal hardship

Appropriate supporting documentation may be required.
All such decisions remain at Eloquent’s sole discretion.

8. Fair Use & Policy Application

Eloquent aims to apply this policy fairly, consistently, and transparently while ensuring the sustainability and quality of its training programmes.

We strongly encourage early communication should circumstances change, as this may allow for more flexible outcomes.

9. Policy Updates

Eloquent reserves the right to amend or update this Cancellation, Refund & Transfer Policy from time to time to reflect operational, legal, or regulatory changes.

The most current version will be published on our official website. Continued enrollment constitutes acceptance of the updated policy.